Everything
before you book.

— 01

Bridal.

• Do you require a trial before the wedding?

  Yes — a trial is included in every bridal package. It's typically booked four to eight weeks before the wedding so we can perfect the look, test wear, and photograph it in natural light before your day.

• How far in advance should I book?

  For peak season (May through October) six to nine months in advance is safest. Off-season dates can often be secured with three months' notice, but bespoke dates and destination weddings require earlier planning.

• Do you travel to the venue?

  Absolutely. On-location service is included within a 30 mile radius; further travel and destination weddings are quoted individually and include prep time, travel, and accommodations where needed.

• Can you accommodate the full bridal party?

  Yes — additional artists are brought in to keep everyone on schedule. Party pricing is quoted after the consultation once we know timing, number of faces, and complexity of looks.

• Is a deposit required to hold the date?

  A 30% non-refundable retainer secures your date on the calendar. The balance is due two weeks before the wedding.

— 02

Day, Night & Occasion.

• What's the difference between the day and night packages?

  Day looks are built for natural light and long, breathable wear — polished skin, soft definition, and a matte-luminous finish. Night looks add depth: sharper eye work, richer pigment, and finishes engineered to hold under flash and low light.

• Do you offer research or concept development for editorial and photoshoots?

  Yes. For editorial, campaign, and creative bookings we include a pre-production research phase — mood boards, reference gathering, and a technical breakdown of the looks before we ever open a kit.

• How long does a session take?

  Day makeup runs 45 to 60 minutes, evening looks 60 to 75, and editorial or bridal 90 minutes and up. Arrive with clean, moisturized skin so we can get right into it.

• Can I bring inspiration photos?

  Please do. Reference images help us align on finish, intensity, and mood — then we tailor the execution to your features rather than copying a look flatly.

— 03

Availability & Rescheduling.

• How do I check availability?

  Submit a booking request with your preferred date and time and you'll hear back within 24 hours with availability and a confirmation link.

• What's your rescheduling policy?

  Non-bridal sessions can be rescheduled once at no charge with at least 48 hours' notice. Inside 48 hours a 50% fee applies. Bridal reschedules are handled case by case and depend on the new date's availability.

• What happens if I need to cancel?

  Standard sessions cancelled with more than 48 hours' notice are fully refundable. Inside 48 hours the deposit is retained. Bridal retainers are non-refundable but transferable to a new date within twelve months when possible.

• Do you have a waitlist for peak dates?

  Yes. If your preferred date is booked, we'll add you to the waitlist and reach out immediately if it opens up.

— 04

Online Courses.

• Are the courses live or self-paced?

  The core curriculum is pre-recorded so you can work at your own rhythm. Editorial Mastery and The Bridal Business also include live group Q&A sessions and one-on-one review calls scheduled with Emy directly.

• How long do I have access to the material?

  Lifetime access — including any updates or new modules added to your course after enrollment.

• What level of experience do I need?

  Essentials & Theory assumes no prior experience. Editorial Mastery and The Bridal Business are built for artists with foundational skills who want to move into paid, professional work.

• Do I receive a certificate?

  Yes — every course concludes with a certificate of completion once your final submission has been reviewed.

• What's your refund policy on courses?

  Full refunds are available within seven days of enrollment, provided fewer than 20% of modules have been completed. After that we're happy to credit your tuition toward another course.